OBLIGATORY REQUIREMENTS for tramitación RMA

If you do not meet the following requirements we will not be able to accept your request and could carry some expense for you.
Returns / Exchange

Returns / Exchange

You must have completed the application within 14 after receiving the package. It has more information in the General Conditions.

If you wish to make a CHANGE of the product, it is a separate process, first you have to return the product, after being reviewed you will proceed to the return of the money and the purchase of the new product, you can do it before or after receiving the return of the product. money.

The product must be in perfect condition, without scratches, wear or breakage and with all accessories, packaging, boxes and seals, any product that does not meet these requirements will be rejected.

Returns / exchanges of Cards or receivers with subscription channels, PCMCIAS (cams), hard drives, batteries, mobiles, Yepzon locators, professional equipment for measurement or installation, such as field meters, fusers, oscilloscopes, digital headers, will not be accepted. etc....

In the case of equipment with software / firmware it is essential that they have the original factory firmware.

The shipping costs of the product to be returned to our facilities will be borne by the customer, we offer an optional service for home collection only for customers of Spain Peninsula, it has a cost of 7.60 euros, being able to be a higher value according to the weight and / or volume

Click HERE to open see the steps to complete the return / exchange process.

Click HERE to see how I have to send the product.

Warranty repairs:

You must have made the request within 2 years after the date of purchase. It has more information in the General Conditions.

The warranty does not cover breakdowns or damages caused by misuse of the product, surges, manipulation or blocking of software / firmware or any other that is not a defect or manufacturing failure. Wear products such as batteries, remote controls, etc. .. the warranty is only 1 year.

If a product is sent for repair and this does not present any problem of operation, the customer would have to pay the shipping and return costs, as well as the labor force of the technical service according to the current rate.

It is essential that the product contains everything necessary to be reviewed by the technical department, such as the remote control, power supply, etc.

The shipping costs of the damaged product under warranty until our facilities will be borne by the customer. We offer an optional service for home collection only for customers of Spain Peninsula, it has a cost of 7.60 euros, and may be a higher value according to the weight and / or volume and return shipping will be by Orbita Digital, in the event that the product does not present any breakdown or problem, you will have to pay all shipping and handling costs, according to the current rate.

Click HERE to open see the steps to perform the Repair.

Click HERE to see how I have to send the product